Terms & Conditions

1. Parties & scope

These Terms govern the relationship between PT Socta Creatives Indonesia ("Socta") and anyone who uses the site or orders a service ("Client"), covering press releases, media placement, media monitoring, website development, and SEO.

Specific terms in a quotation, work order (SPK), or contract agreed by both parties take precedence. Anything not covered there follows these Terms.

2. Formation of the agreement

An agreement is formed when the Client accepts a quotation in writing (including by email or WhatsApp) and/or makes payment, in line with Article 1320 of the Indonesian Civil Code. A valid agreement binds both parties and is performed in good faith (Article 1338).

3. Prices & payment

• Prices, scope, number of outlets, schedule, and payment terms follow the agreed quotation or invoice.
• Prices exclude tax unless stated otherwise. Taxes apply under prevailing tax regulations.
• Work starts once payment under the agreed terms is received. Late payment may shift the schedule without being deemed Socta’s default.
• Socta does not charge anything beyond the quotation without the Client’s written approval.

4. Socta’s obligations

• Deliver the services professionally within the agreed scope.
• Share draft copy for the Client’s approval before distribution to media.
• Report every placement with a verifiable link.
• Keep Client information confidential as set out in section 9.

5. Client’s obligations

• Provide accurate information, materials, and approvals on time.
• Warrant that materials supplied (text, photos, logos, data) are accurate, owned by or licensed to the Client, and do not infringe third-party rights.
• Not request publication of unlawful content, including hoaxes, hate speech, defamation, pornography, gambling, or illegal investment schemes prohibited under the ITE Law and related regulations. Socta may refuse or stop work on such content.

6. Media publication & editorial independence

Under Law No. 40 of 1999 on the Press, each outlet’s newsroom has the final say on publication, editing, headline, section, and placement. Socta works to publish according to the agreed package but cannot override editorial decisions.

If an outlet declines or does not publish within the agreed period, Socta offers an equivalent replacement outlet or a refund under the Refund Policy.

How long an article stays online follows each outlet’s policy. Socta does not guarantee permanent availability or dofollow status unless agreed in writing for a specific outlet.

7. Websites & SEO

• Revisions, features, and project milestones follow the quotation. Out-of-scope requests are billed as additional work with the Client’s approval.
• SEO results depend on factors outside Socta’s control, such as search algorithms and competition. Socta does not guarantee specific rankings but commits to transparent work and reporting.
• Third-party costs (domain, hosting, plugins, licenses) are borne by the Client unless included in the quotation.

8. Intellectual property

• Upon full payment, rights to work created specifically for the Client (copy, designs, website code) pass to the Client, except third-party components subject to their own licenses.
• Client materials remain the Client’s property. The Client licenses Socta to use them only to deliver the services.
• Socta may list the Client’s name and links to publicly published placements in its portfolio. The Client may opt out by written notice.

9. Confidentiality & personal data

Both parties keep unpublished information confidential, including launch plans and business data, unless disclosure is required by law. Personal data is handled under Socta’s Privacy Policy and Law No. 27 of 2022 on Personal Data Protection.

10. Limitation of liability

Each party is liable only for proven direct losses caused by its negligence. Socta’s liability is capped at the fees the Client paid for the work concerned.

This limit does not apply to willful misconduct, fraud, or anything that cannot be limited by law, and does not reduce consumer rights under Law No. 8 of 1999 on Consumer Protection.

11. Force majeure

Neither party is in default if performance is prevented by events beyond reasonable control, such as natural disasters, widespread internet or server outages, government action, or media operational disruptions (Articles 1244–1245 of the Civil Code). The affected party must notify the other promptly, and both parties agree on a fair reschedule or settlement.

12. Cancellation

The Client may cancel by written notice. Refund eligibility and amounts follow the Refund Policy. Socta may end the work if the Client breaches section 5 or fails to pay under the agreed terms after written reminder.

13. Governing law & disputes

These Terms are governed by the laws of the Republic of Indonesia. Disputes are first settled amicably within 30 days of written notice. Failing that, the parties choose the Tangerang District Court, without prejudice to the Client’s right as a consumer to use the Consumer Dispute Settlement Agency (BPSK).

14. Language & changes

These Terms are made in Indonesian and English. In case of any difference in interpretation, the Indonesian version prevails.

Socta may update these Terms. Changes do not apply retroactively to orders agreed before the update date.