Refund Policy

1. Principle & legal basis

This policy supplements the Terms & Conditions. The principle: the Client pays for work actually performed and results actually delivered. It rests on good faith under Article 1338 of the Civil Code and on consumers’ right to compensation or replacement when a service does not match the agreement under Article 4(h) and Article 7(g) of the Consumer Protection Law. Refund terms in a specific quotation or contract take precedence.

2. Media coverage, press releases & media placement

• Cancellation before the release or coverage invitation is sent to media: full refund, minus the copywriting fee if the draft has already been written and delivered.
• Cancellation after the release or invitation is sent but before publication: refunded per outlet not yet published, minus non-recoverable amounts Socta has already paid to third parties, with a written breakdown.
• Outlet declines or does not publish within the agreed period: the Client chooses an equivalent replacement outlet or a 100% refund of that outlet’s fee.
• Offline or television coverage cancelled because the Client’s event is cancelled or rescheduled less than 3 business days in advance: transport and preparation costs already incurred are not refunded; the rest is refunded or moved to the new date.
• Articles or broadcasts published as agreed are not refundable.
• Articles taken down by the outlet within 30 days of publication, not at the Client’s request or due to a breach of section 7 of the Terms: Socta seeks republication or an equivalent replacement. If neither is possible, that outlet’s fee is refunded pro rata.

3. Homeless media

• Cancellation before the content is scheduled with the account owner: full refund.
• Content published as agreed is not refundable.
• Content that is not published, or is removed by the account owner before the agreed period ends through no fault of the Client: Socta provides an equivalent replacement account or refunds that slot’s fee.

4. Websites, SEO & media monitoring

• Website projects: refunds are calculated by milestone. Milestones delivered and approved are not refunded. Payments for milestones not yet worked on are refunded.
• SEO and media monitoring (subscriptions): may be stopped for the next period by written notice before the new period starts. Periods already under way are not refunded.
• Third-party costs already paid on the Client’s behalf (domain, hosting, licenses) are non-refundable, but those assets are handed over to the Client.

5. Unlawful content

Refunds for orders refused or stopped for breaching section 7 of the Terms & Conditions follow section 7a of the Terms & Conditions.

6. If Socta cannot deliver

If Socta cannot start or complete the work for reasons on Socta’s side, payment for the portion not performed is refunded in full.

7. How to request

• Send your request to halo@socta.id, soctacreatives@gmail.com, or WhatsApp +62 813-6052-9116, including the invoice number, service, and reason.
• Socta responds within 3 business days with a written breakdown of the calculation.
• Approved refunds are transferred to an account in the name of the Client or the Client’s company within 14 business days after the calculation is agreed. Socta bears interbank transfer fees.

8. Disagreements

If the Client disagrees with the refund calculation, it is resolved under section 17 of the Terms & Conditions, including the Client’s right to use BPSK.